FAQ
Find clear and useful answers to your most frequently asked questions here. Our dedicated team is here to guide you professionally, to make your experience smoother and more enjoyable.
Eyelash extensions
To maintain the beauty and durability of your eyelash extensions, it is important to follow a few simple steps. Regular use of the brush is essential to preserve the shape and integrity of your extensions.
We recommend gently brushing your lashes in the morning and evening, especially after removing your makeup. This habit not only helps prevent tangling of the lashes, but also maintains a neat and natural look. Be sure to be gentle in your movements to avoid pulling on the extensions.
In addition to brushing, take a few daily precautions. Avoid rubbing your eyes excessively and refrain from using oil-based products around the eye area, as they can weaken the glue on the extensions.
By following these simple tips, you can prolong the beauty of your eyelash extensions. If you have any additional questions or concerns, please do not hesitate to contact our experienced team, who are available to help you maintain your eyelash extensions and maintain a dazzling look.
Proper care of your eyelash extensions is essential to maintaining their beauty and longevity. Wondering how to do it?
Use a gentle cleanser specifically designed for eyelash extensions: Regular products can be too harsh and risk damaging your precious extensions. Instead, opt for a specific cleanser recommended by your professional. This ensures that the product is gentle yet effective in removing impurities.
Gentle Application: To cleanse your eyes without compromising the hold of your extensions, follow these simple steps. Apply a small amount of cleanser to a cotton pad or foam applicator specifically designed for eyelashes. Then, gently close your eyes to avoid direct contact of the product with your eyes.
Gentle cleaning: Using the cotton or foam applicator, gently rub along the base of your eyelash extensions. Be sure not to pull on the extensions during the process. It is better to gently pat rather than rub vigorously.
Cleaning Frequency: Repeat this process morning and night to keep your extensions clean and fresh. This simple routine will help remove makeup residue and other impurities that may build up.
By following these practical tips, you can gently clean your eyes while preserving the beauty of your eyelash extensions. If you have additional questions or need specific recommendations, do not hesitate to consult our eyelash extension professional for personalized advice.
If you find that your eyelash extensions are not lasting as long as expected despite thorough cleaning, it is essential to understand the possible causes and corresponding solutions.
Ensure a thorough pre-treatment: Even if your lashes appear clean, they may not be thoroughly cleaned, which can lead to retention issues. Be sure to follow all pre-treatment steps carefully to ensure a clean and optimal base for the extension application. Check out our Glue section for specific tips on using our products, as each glue may have different instructions.
Client Maintenance: It is important to remind your client of the importance of regular eyelash extension maintenance. A proper maintenance routine, such as daily brushing and avoiding oil-based products around the eyes, can have a significant impact on extension retention.
Lash Aftercare: Also encourage your client to follow the recommended touch-up schedule. Lash aftercare is essential to maintaining the appearance and life of your eyelash extensions. Touch-ups help replace any naturally lost extensions and maintain an optimal look.
By following these tips, you can resolve retention issues and provide your clients with a more satisfying and long-lasting eyelash extension experience. If you have any additional questions or need specific assistance, please do not hesitate to contact our professional team.
When it comes to choosing the best lashes for a classic application, it is worth noting that the final decision rests with the eyelash extension technician. At RAYANASH, we offer a range of collections called "Pre-made Bouquets" specially designed to meet a variety of preferences and needs when it comes to classic application.
Our collections offer a variety of lash thicknesses, lengths and sizes, allowing each technician to choose the lashes that best suit their style and their clients' expectations. This flexibility ensures that you can achieve the desired result for a classic application, whether you are looking for a natural or more dramatic look.
Therefore, selecting the best lashes for a classic application will mainly depend on the personal preferences of the eyelash extension technician, as well as the specific expectations of each client. Our wide range of choices aims to offer you the flexibility necessary to achieve classic applications that meet everyone's needs. For more specific advice on the selection of lashes, do not hesitate to contact our knowledgeable team, ready to guide you in your choices.
Wondering which of our eyelash extension collections are the softest? The answer is simple: all of our collections are designed to provide exceptional softness.
At RAYANASH, we place particular importance on the quality and comfort of our eyelash extensions. Each extension is carefully made with high-quality materials to guarantee a soft and pleasant texture to the touch.
Whether you opt for our Pre-Made Bouquet collections or prefer to explore our more specific options, such as Wispy Eyelash Extensions or Mega Volume Eyelash Extensions, you can rest assured that softness is a key feature of all our products.
We are committed to providing a pleasant and comfortable experience for our customers, which includes the soft and natural feel of our eyelash extensions. If you have any specific concerns or questions about our collections, please do not hesitate to contact our knowledgeable team who will be happy to guide you towards the choice that is best for you.
When a client experiences an allergic reaction to eyelash extensions, it is essential to take significant precautions to ensure the client's safety and well-being. Unfortunately, it is generally not recommended to repeat eyelash extensions on a client who has already developed an allergic reaction.
It is important to note that if a client has had an allergic reaction once, they are more likely to develop it in the future. This increased sensitivity can make eyelash extension treatment risky for the client again.
Additionally, your beauty insurance may not cover the treatment if you are performing eyelash extensions on a client with contraindications to the treatment, such as a previous allergic reaction.
In some cases, clients who experience only mild discomfort from glue fumes may benefit from reducing the fumes by using products such as Bonder at the end of the treatment. Another tip is to reduce glue fumes around the client's face by using a fan to extract the glue fumes and improve air quality.
However, the client's safety should always be the priority. If a client has had an allergic reaction in the past, it is recommended to discuss their history with them and look for alternatives or solutions that minimize the risks to their health and comfort. Do not hesitate to consult a qualified professional for specific advice on the best approach to take in this case.
One of the frequently asked questions is whether eyelash extensions damage natural lashes. The simple answer is: no, properly applied eyelash extensions do not damage natural lashes.
It is important to understand that each person has unique natural eyelashes, in terms of length, density and health. Eyelash extensions are designed to be lightweight and not put excessive pressure on the natural lashes. When applied by an experienced professional, eyelash extensions are attached to the individual natural lashes, without touching the skin.
This means that your natural lashes continue to grow and renew normally underneath the extensions. It is essential to follow proper care tips to maintain the health of your natural lashes while wearing extensions.
It is important to note that if the extensions are applied incorrectly, too heavy or if the client does not follow the care instructions, it could cause excessive wear of the natural lashes. Therefore, it is recommended to use a qualified professional to achieve safe and aesthetic results.
In summary, when eyelash extensions are applied correctly and care instructions are followed, they do not cause damage to your natural lashes. Don't hesitate to consult a trusted professional for safe application and advice on maintaining the health of your natural lashes.
If you want to safely remove your eyelash extensions, follow these simple steps:
1. Preliminary observation: Take the time to carefully examine your eyelashes. You should easily spot the extensions, which are distinguished from your natural eyelashes by their longer and darker appearance.
2. Prepare a cotton pad and a mild oil: Soak a cotton pad in a mild oil, such as sweet almond oil.
3. Apply the oil gently: Carefully apply the soaked oil to the eyelash extensions. Be sure to rub gently to allow the extensions to gradually come off.
4. Wait a few moments: Let the oil sit for a few minutes to soften the glue.
5. Remove the extensions: After waiting, you will find that the eyelash extensions come off more easily. You can remove them gently by sliding them off. Never use force to remove them.
It is essential to be patient and gentle throughout the process to avoid damaging your natural lashes. If you experience any difficulties or have any concerns, it is recommended to consult a qualified professional for safe removal.
Eyelash Extension Glues
It can be disconcerting when your eyelash extensions don't stick properly. There are several factors that can contribute to this problem, but here are some tips to fix it, whether you're a beginner or a professional.
1. Storage conditions: The storage conditions of the glue and extensions play a crucial role. Make sure to store your glue and extensions in optimal conditions, away from excessive heat, direct sunlight and humidity. Improperly stored glue can lose its effectiveness.
2. Application Technique: Improper application technique is often the main cause of eyelash extensions not sticking. Make sure to use precise and fluid strokes when applying. Avoid applying the extensions to "baby lashes" (very short lashes) as they will have a hard time sticking. Apply the extensions to lashes that are long enough for better adhesion.
3. Pre-cleansing: Before applying eyelash extensions, make sure your natural lashes are clean and free of makeup or oil residue. Proper cleaning allows for better adhesion.
4. Use the right glue: Make sure you use a glue that is specifically designed for eyelash extensions. Different glues have varying drying times, choose the one that works best for your technique.
5. Patience and practice: Applying eyelash extensions takes patience and practice. Don't get discouraged if you don't get it right the first time. The more you practice, the better your technique will become.
By following these simple tips, you can improve the adhesion of your false eyelashes and achieve more satisfying results. Feel free to experiment and adjust your technique to find what works best for you.
It can be frustrating to find that your eyelash extension clusters close after application. There are several factors that can contribute to this problem, but don't worry, there are solutions.
1. Room conditions: First, make sure the room conditions, such as temperature and humidity, are optimal. These factors can influence the drying time of the glue. If necessary, adjust them to achieve ideal conditions.
2. Glue Type: If glue dries too slowly for you, consider using a faster drying glue. There are different formulations of glues to suit different needs, including fast drying ones to hold bouquets in place. RAYANASH, offers a wide range of glue to meet all your expectations.
3. Glue Amount: Excess glue can also cause bouquets to close. Make sure you take the right amount of glue to avoid over application.
4. Solution Booster: A great solution to prevent clumps from closing while improving the adhesion of the glue to the natural lash is to use a product like the Booster. You can apply it directly to the lash band for a better result.
By following these tips, whether you are a beginner or a professional, you can prevent clumping and achieve more satisfying eyelash extension results. Feel free to experiment with different RAYANASH products and methods to find what works best for you.
If you notice white residue in your glue, it may be due to improper glue management or storage. Here are some tips to avoid this problem:
Proper Storage: Make sure to store your glue optimally. Use an airtight container to keep it away from direct sunlight. Also, make sure to close the cap of the glue bottle tightly after each use. Proper storage will help prevent residue from forming.
Shelf life before opening: The glue has a shelf life of 6 months from the production date. You can find this production date on the label located under the glue bottle. It is important to respect this period to ensure the quality of the glue.
Shelf life after opening: After opening the bottle of glue, we recommend renewing it every 4 weeks, without exceeding a maximum of 8 weeks. To easily monitor the freshness of your glue, stick a small label with the opening date.
By following these simple tips, you can avoid white residue in the glue and maximize the shelf life of your product. If you have any further questions or concerns, please do not hesitate to contact our team, who will be happy to assist you.
If you notice that your glue is becoming viscous, there are several factors that could be causing this. Here is a checklist to help you prevent this problem:
A. Check the expiration date and storage: Make sure your glue is not past its expiration date. Store it in a cool place, away from direct sunlight and moisture to maintain its quality.
B. Avoid glue residue on the tip: Make sure there is no glue residue on the tip of the bottle. If any residue gets inside the glue bottle, it can affect its consistency.
C. Respect the shelf life after opening: If you have opened the bottle of glue, do not keep it beyond 8 weeks. Respecting this period is essential to maintain the quality of the glue.
D. Close the glue bottle properly: After taking a drop of glue, make sure to close the bottle tightly. Exposure to excessive air can cause the glue to thicken.
E. Avoid wiping the tip with a damp cloth: It is important to never wipe the glue tip with a damp cloth, as this can alter the consistency of the glue. Use a dry cloth if necessary.
By following these simple tips, you can effectively prevent the viscosity of your glue and maintain its quality. If you have any further questions or concerns, please do not hesitate to contact our team, who will be happy to assist you.
Cleaning your glue tip is an essential step in keeping your equipment in good working order. Here's how to do it easily, whether you're a beginner or a professional.
1. Glue tip wipe: Use a wipe specially designed to clean the glue tip. This ensures effective cleaning while avoiding damage to the tip.
2. Wipe after each use: After each use of the glue, take your glue tip wipe and gently wipe the tip of the bottle. This will remove any excess glue that may be clogging the tip.
3. Keep the bottle upright: When cleaning the tip, make sure to keep the bottle upright. This is important to avoid any accidental glue spillage.
4. Gentle pressure: While cleaning, apply light pressure to the bottle to remove excess glue. Be gentle so as not to damage the tip.
5. Caution when shaking: When shaking the glue bottle to mix its contents, remove the cap first, and then cover the glue tip with the glue tip wipe. This prevents the glue from entering the cap and blocking the tip.
By following these simple steps, you can keep your glue tip clean and ready to use for your eyelash extension applications. Regular cleaning is essential to keep your equipment in perfect working order and ensure professional results.
Accessories and Storage
Proper storage of your eyelash extension products is essential to ensure their effectiveness and longevity. Here are some simple tips to guide you, whether you are a beginner or a professional:
1. Glue: Glue is one of the essential elements. To keep it in perfect condition, avoid direct sunlight, high temperatures and humidity. We highly recommend storing your glue in an airtight container. This preserves its freshness and consistency.
2. Eyelashes: Eyelashes are a valuable tool for creating beautiful extensions. Keep them in their original boxes, stored in a closet when not in use. If you use them frequently, prepare a few palettes and store them in an acrylic organizer to protect them from dust.
3. Tape: Tape is an important tool to isolate the lashes during the application process. Keep it clean and dust-free by storing it in a tape cutter or closed container.
4. Micro Brushes/Brushes: Micro brushes and brushes are essential for precise application. Protect them from dust by storing them in an acrylic organizer or closed container.
5. Cool, dry place: Regardless of the product, make sure to store it in a cool, dry place, away from direct sunlight. This helps maintain the quality and potency of your products.
By following these simple tips, you can extend the life of your eyelash extension products and achieve exceptional results in your applications. Whether you are a beginner or a professional, proper storage is the key to successful eyelash extensions.
When it comes to choosing tweezers for a classic eyelash extension application, you have several options. Here's what you need to know, whether you're a beginner or a professional.
1. Straight and Curved Tweezers: A common option is to use a straight tweezer to grab the eyelash extensions, accompanied by a curved tweezer for isolation. This combination provides great precision during application.
2. Two straight tweezers: You also have the option of using two straight tweezers for the classic installation. This method is completely valid and depends on your personal preferences.
3. Wide Range of Choices: Whatever your preference, we offer a wide range of straight and curved tweezers. These tweezers vary slightly in length and tip shape to suit your specific needs.
Ultimately, choosing tweezers comes down to your personal comfort and preferred technique. Some people prefer the precision offered by one straight tweezer and one curved tweezer, while others opt for two straight tweezers.
Whether you're a beginner or a professional, experiment with different tweezers to find the ones that work best for you. Choosing the right tool for your working style can greatly impact the accuracy and quality of your eyelash extension application.
Understanding the distinct roles of degreaser and primer in the eyelash extension application process is essential, whether you are a beginner or a professional.
1. Degreaser: Degreaser is an alcohol-based product. Its main role is to prepare the natural lashes by removing all traces of moisture, oil and sebum from their surface. By removing these impurities, the degreaser allows the eyelash glue to better adhere to the natural lashes.
2. Primer: The primer, on the other hand, is a water-based product. Its main purpose is to rehydrate the natural lashes and regulate their pH. By restoring an adequate level of humidity, the primer promotes a better bond between the natural lashes and the extensions. It plays a key role in the quality and durability of the application.
It is important to note that degreaser can be drying to lashes if used alone. Therefore, it is highly recommended to use primer after cleansing with degreaser. Primer rehydrates lashes after exposure to the alcohol in the degreaser, creating an optimal environment for lash glue to adhere.
Whether you're a novice or a professional, understanding the difference between these two products and their role in the eyelash extension application process is essential to achieving high-quality results.
Delivery & Payment
We understand the importance of receiving your eyelash extension products quickly. Here is essential information about our shipping times, suitable for everyone, whether beginners or professionals.
Orders placed Monday to Friday before 11am: If you place your order Monday to Friday before 11am, we will prepare and ship it the same day. This means that your order will be shipped as soon as possible, allowing you to receive your products quickly. Orders placed after 11am will be processed, but will not be shipped until the following day.
Bank Holidays and Weekends: Please note that orders placed outside of the week (weekends and bank holidays) will be processed the same day but will not be sent until the following day. Bank holidays may also cause additional delays.
We strive to ensure fast and efficient shipping of all orders so you can start working with your eyelash extensions right away. If you have any specific questions about your order or need faster shipping, please don't hesitate to contact us. We are here to help, whether you are a beginner or an expert in eyelash extensions.
We understand that you are eager to receive your eyelash extensions order. Here is what you can expect in terms of delivery times, whether you are a beginner or a professional.
Standard Delivery Times: As a general rule, our standard delivery times range from 3 to 5 business days from the date of dispatch. A business day is defined as a weekday, from Monday to Friday. This means that your order should normally arrive at your home within this time range.
Public Holidays and Delays: Please note that during public holidays there may be delays in delivery. Delivery services may be affected by public holidays, which may result in slightly longer delivery times.
We do our utmost to ensure your order reaches you as quickly as possible. Our delivery services are flexible enough for those who wish to receive their order more quickly. If you have any special requirements please do not hesitate to contact us to discuss the options available.
Whether you are a beginner or an expert in eyelash extensions, we want to provide you with the best possible service so that you can start or continue your work in the best conditions.
We understand the importance of knowing where your eyelash extensions order is. Here's a simple guide to tracking your order, whether you're a beginner or a professional.
1. Shipping Confirmation: As soon as we ship your order, you will receive a shipping confirmation to the email address you provided when you made your purchase. Be sure to check your inbox, including your spam folder, if you cannot find this confirmation.
2. Tracking Number: This shipping confirmation will also contain your package's tracking number. This number is essential for tracking the progress of your order.
3. Tracking Platform: You can track your order at any time by going to the tracking platform of the carrier we used for your delivery. Simply enter your tracking number into the carrier's tracking tool.
4. Tracking Activation: Keep in mind that there may be a short delay between your order being shipped and tracking being activated. Tracking will usually be activated once your package reaches the carrier's sorting center.
5. Detailed tracking: If you want to get more detailed information about the delivery of your package, you can enter your tracking number and postal code on the carrier's platform. This will provide you with specific information about the status of your delivery.
Whether you're new to eyelash extensions or an expert, tracking your order is an important step to ensure you receive your products with peace of mind.
We understand that sometimes you may need to make changes to your eyelash extensions order or even cancel it. Here's what you need to know about it, whether you're a beginner or a professional.
Order Cancellation: Our order processing system is fast and efficient, which means that we generally cannot make changes to your order once it has been placed.
Cancellation Option: However, if your order has not yet been picked and processed, we may be able to cancel it for you. In this case, please contact us as soon as possible after placing your order by sending an email to rayanashcontact@gmail.com . Make sure to mention your order number and the action you wish to take. Our customer service team will do their best to assist you.
Order packed and ready to ship: If your order has already been packed and is ready to ship, it will generally no longer be possible to cancel it. In this case, if you wish to return the products, please refer to our return policy for more information click here .
Whether you are a novice or a professional in eyelash extensions, we are here to answer your questions and assist you in the best possible way regarding your orders.
When ordering eyelash extensions, it is essential to know how to pay for your purchase securely. Whether you are a beginner or a professional, here are the payment options we offer.
Accepted Payment Types: You can use one of the following payment types to pay for your order:
- Visa
- MasterCard
- AMEX
- Google Pay
- Apple Pay
Security and Fraud: We take security and fraud prevention very seriously. To protect your information, as well as the information of all of our customers, we perform validation and authorization on both our company's side and that of your credit or debit card issuer.
3D Secure: To enhance the security of online payments, you may encounter 3D Secure security measures when making your payment. This step depends on your bank issuer and may require you to enter a password or receive a security code by email or phone.
Gift Card Payment: If you have received a gift card code, you can use it to pay for your order. Please note that delivery charges may still apply.
Soft Credit Check: For some payment methods, a soft credit check may be performed. This is usually a standard procedure to ensure the security of the transaction.
Whether you are new to eyelash extensions or an expert, we are committed to providing you with a secure and convenient checkout process for your orders.
Others
When choosing to trust RAYANASH for your eyelash extension needs, it is important to know that we are a specialized online store. Whether you are a novice or a professional in the field of eyelash extensions, here is some essential information.
No physical store: Unlike traditional stores, we do not have a physical store. Our business operates exclusively online, which means that you can access our wide range of products and place your orders directly from our website.
Simplicity and Convenience: Our online business model aims to offer you simplicity and convenience. You can browse our product selection, place your orders and make your payments in just a few clicks, all from the comfort of your home or workplace.
Fast Delivery: Thanks to our online operation, we are able to process your orders quickly and ship them directly to your door. This means you can receive your eyelash extensions and other beauty products without having to leave your home.
Accessible Customer Service: Although we do not have a physical store, our customer service team is always ready to answer your questions and help you. You can contact us by email or phone, and we will be happy to assist you.
Whether you are a beginner or a professional in eyelash extensions, we are here to offer you a quality online shopping experience, with easy access to the best products on the market.
At RAYANASH, we pride ourselves on our commitment to cruelty-free products. Whether you’re a curious beginner or a seasoned pro, here’s what you need to know about it.
No Animal Testing: We assure you that all our products are developed without resorting to animal testing. Our commitment to animal welfare means that our cosmetic and eyelash extension products are developed using alternative methods that guarantee their safety and effectiveness.
Properties Check: To meet your specific needs, we offer products with several alternatives like gluten-free, vegan .... You can check the properties of each product by consulting the product list and looking under the "Product Properties" section. This allows you to choose products that match your preferences and values.
Whether you're looking for cruelty-free products or other options, we're committed to providing you with beauty solutions that respect your beliefs.
When considering offering eyelash extensions to your clients, it’s essential to understand the regulations surrounding patch testing, whether you’re a beginner or a professional in the field. Here’s the key information you need to know:
Patch testing recommendations: Although patch testing is not strictly mandatory, it is highly recommended. We advise you to check with your insurer to see if they require a patch test to cover treatment. A patch test should always be carried out at least 48 hours before treatment by applying a few lashes per eye, in the same way you would normally do during treatment. Typically this equates to around 10-15 lashes per eye, the same length as your natural lashes for a seamless blend.
Allergies can develop: It is important to note that even if a client has not had an allergic reaction to a previous extension application, this does not guarantee that they will not develop an allergy in the future. Allergies can develop over time, even in clients who have never had extensions before.
Avoid skin patch testing: Skin patch testing is not recommended as it is considered outdated. Glue should never be applied directly to the skin as this can cause immediate and potentially serious skin reactions, which does not necessarily mean an allergic reaction.
Check with your insurer: Always check with your insurer what their policy is on patch testing. Requirements may vary depending on the insurer.
Client Education: Always inform your clients that they may still develop an allergic reaction despite a patch test. An allergic reaction to glue fumes can develop at any time during the lash application, even after many years.
Safety First: It is strongly recommended that you do not continue treatment if a client is showing signs of an allergic reaction or if you are aware of a previous allergic reaction.
By understanding these fundamentals of eyelash extension patch testing, you can provide your clients with a safer, more comfortable beauty experience while maintaining industry standards.
When it comes to applying eyelash extensions to pregnant clients, it is essential to consider the safety and well-being of both the client and the fetus. Here's what you need to know:
Risk of allergic reaction: During pregnancy, a woman's body undergoes significant hormonal changes. These changes can increase skin sensitivity and the likelihood of developing allergic reactions. In the event of an allergic reaction during eyelash extensions, the pregnant client may be limited in the use of medications to relieve symptoms.
Consult your insurer: Before offering eyelash extensions to pregnant clients, it is essential to consult your insurer. Check if your insurance specifically covers treatments on pregnant clients and what precautions should be taken to ensure their safety.
Individual Decision: The safety and well-being of the client and fetus must always come first. Ultimately, the decision to have eyelash extensions applied to a pregnant client must be made on an individual basis, taking into account potential risks and insurance policies in place.
Communication with the client: If you decide to apply eyelash extensions to a pregnant client, be sure to communicate openly with her about the potential risks and precautions to take. Encourage the client to consult her healthcare professional for advice specific to her situation.
In summary, safety is the top priority when it comes to applying eyelash extensions to pregnant clients. Consult your insurance provider, communicate openly with the client, and take extra precautions to minimize potential risks. Every situation is unique, and the final decision should be made with the health and well-being of both the client and the fetus in mind.
Didn't find your answer?
Please feel free to contact us. Our eyelash extension specialist team is ready to answer your questions and assist you professionally.